Refund Policy - Flourishing Capital LLC

1. Introduction

This Refund Policy explains the terms and conditions under which Flourishing Capital LLC may provide refunds for purchases made through our AI model aggregation platform.

2. Credits Top-up Purchases

For credits purchased through our top-up system:

✓ Refunds available for unused credit balance

✓ Partial refunds calculated proportionally

! Request within 30 days of purchase

∞ Credits never expire while account is active

Non-Refundable Credits

Credits already used for AI services
Bonus credits received from promotions
Purchases made more than 30 days ago

3. Subscription Purchases

For subscription plans:

Refunds are only available within the current billing cycle
Refund amounts will be prorated based on remaining days in your billing period
Past billing periods are not eligible for refunds
Unused subscription features do not carry forward to future billing periods

Cancellation vs. Refund

Cancellation

Stops future billing; you retain access until the end of your current billing period

Refund

Returns money for unused portions of your current billing period

4. How to Request a Refund

Contact Support

Email our support team at to@aihelpnexus.com

Provide Details

Include your account email address and transaction ID

State Reason

Clearly state the reason for your refund request

Documentation

Provide any relevant details or documentation

We will review your request and respond within 5-7 business days.

5. Refund Processing

Processing Time

Approved refunds processed within 7-10 business days

Payment Method

Refunds issued to the original payment method

Bank Processing

Additional 5-7 business days for bank processing

Currency conversion rates at the time of refund may differ from the original purchase.

6. Exceptions and Special Circumstances

We may consider refunds outside our standard policy for:

Service Outages

Extended platform unavailability that significantly impacted your usage

Billing Errors

Duplicate charges or incorrect billing amounts

Unauthorized Charges

Fraudulent transactions on your account (subject to investigation)

Technical Issues

Persistent bugs that prevented you from using purchased services

These exceptions are evaluated on a case-by-case basis at our discretion.

7. Non-Refundable Purchases

The following purchases are NOT eligible for refunds:

Purchases made through third-party platforms (App Store, Google Play, etc.) - contact the respective platform
Promotional or heavily discounted purchases
Gift purchases or transferred credits
Accounts terminated for Terms of Service violations
Refund requests made more than 30 days after purchase

8. Chargebacks

Important Notice

If you file a chargeback with your bank or credit card company:

Your account may be immediately suspended pending investigation
We reserve the right to dispute fraudulent chargebacks
Please contact us first to resolve any billing issues before initiating a chargeback

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of the service after any changes constitutes acceptance of the modified policy.

10. Contact Us

For refund inquiries or questions about this policy:

Email: to@aihelpnexus.com

Need Help?

Use the form below to request a refund or ask questions about our refund policy.

Send us a message and we'll get back to you soon